New iPhone Purchase Glitch: What Every T-Mobile Customer Should Know

If you're in the market for a new iPhone and planning to grab one through Apple's app, there's a quirky issue you should know about. Multiple T-Mobile customers have discovered that their cell plans changed without their permission after completing their purchase, as reported by The Mobile Report based on discussions on Reddit and T-Mobile's Discord community.

The problem pops up specifically when you use Apple's mobile app to buy your phone and link a T-Mobile offer code during checkout. Unlike purchasing directly from Apple's website, the app version appears to have a hiccup in how it communicates with T-Mobile's system. When Apple connects to your T-Mobile account to verify your eligibility and process your promotional deal, something in that handoff is causing your plan to switch unexpectedly.

Here's a concrete example: one shopper ordered an iPhone 17 Pro Max through the Apple Store app and found their account had been switched from Go5G Plus to Experience Beyond. After reaching out to T-Mobile, they managed to get switched back to their original plan. Other customers have faced the same situation, though reports suggest this isn't happening to huge numbers of people.

The silver lining is that this glitch isn't permanent. Anyone who's experienced this has been able to contact T-Mobile and request the change be reversed. Whether you call regular support or reach out to their retention team, they can restore your original plan.

If you decide to upgrade through the Apple app and use a T-Mobile promotion, keep your eyes peeled during the checkout process for anything about plan selection and make sure you're comfortable with what you see before hitting purchase. After your new phone turns on, take a minute to check your T-Mobile account and verify which plan shows up. 

Notice something off? Contact T-Mobile support immediately (don't wait) and ask them to put you back on your original plan. Quick action means you can avoid any billing surprises down the road.

Source: The Mobile Report