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T-Mobile’s T-Fiber home internet service appears to have suffered a long and frustrating outage that left some customers with broken or unreliable connections for more than 36 hours. The problem did not seem to knock every connection fully offline. Instead, many users said some sites and services would not load even though their equipment still showed a normal connection.
AT&T, T-Mobile, and Verizon are lining up behind a new joint venture focused on one of the biggest frustrations for wireless users: dead zones. The idea is to use satellite-based technology alongside regular cell networks so people may be able to stay connected in places where coverage is weak or missing, especially in rural areas.
T-Mobile is rolling out a new prepaid option aimed at people visiting the United States and wanting phone service without the usual hassle. The carrier’s new U.S. Pass eSIM plans are built for short stays, letting travelers activate service digitally instead of dealing with a physical SIM card or paperwork.
T-Mobile is at the center of a new report about a possible corporate combination with its majority owner, Deutsche Telekom. The report says Deutsche Telekom has discussed creating a new parent company that would exchange shares for stock in both companies, potentially bringing them together under one structure.
T-Mobile customers on some of the company’s oldest wireless plans may be running into a new problem: being moved to different plans, sometimes with a much higher monthly bill. While the change does not appear to affect everyone, a small number of users with very old legacy plans are starting to see forced plan changes.
T-Mobile announced two significant policy modifications affecting customer benefits this week. The first change addresses Netflix pricing coverage under T-Mobile's "On Us" program, while the second modifies how device upgrade promotions can be used across customer accounts.
T-Mobile has rolled out its biggest update yet to the T-Life app, and it's designed with one goal in mind: making your wireless life simpler. With more than 100 million downloads under its belt, the app has become the central hub for T-Mobile customers who want to shop, upgrade, pay bills, and handle their accounts without the usual headaches.
According to recent data analysis from NumberBarn, a phone number management service, the three major U.S. carriers are losing customers at a faster rate than ever before. AT&T, T-Mobile, and Verizon have all seen increased churn in the last quarter, sparking a wave of aggressive promotional campaigns as they fight to keep subscribers from jumping ship.
AT&T is reportedly doubling down on complaints about T-Mobile's "Switching Made Easy" campaign, alleging that the carrier is using misleading tactics to lure customers away from competitors.
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