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T-Mobile is making device upgrades easier for its customers, according to a leaked internal memo obtained by The Mobile Report. The memo reveals that T-Mobile is streamlining the process, allowing customers to upgrade their devices without needing to visit a physical store.
Mint Mobile has just rolled out a compelling offer aimed squarely at customers of AT&T and Verizon Wireless. The T-Mobile-owned brand is offering three months of free service to those who switch and add four lines to their account. Not one to be outdone, Verizon’s prepaid brand, Visible, quickly responded with a counteroffer.
After failing to “prevent and report unauthorized access to sensitive data” sometime in 2020-2021, T-Mobile is facing a hefty fine. And by hefty, we mean $60 million.
This was imposed by the Committee on Foreign Investment in the US (CFIUS) after finding the wireless carrier had violated its mitigation agreement terms part of its 2020 Sprint acquisition.
A few days ago, T-Mobile issued a memo instructing its stores to return all remaining stock of the REVVL 7 Pro. This device, which was launched in May alongside the REVVL 7, bears the T-Mobile brand but was manufactured by various companies, including TCL.
The recall appears to be in response to a significant issue, prompting the wireless carrier to include even demo units in the recall. According to the memo, all affected devices must be returned by August 14. T-Mobile cited the recall as necessary to "maintain high-quality standards."
Have you been keeping a close eye on your T-Mobile bill? It seems that some former Sprint customers who remained with T-Mobile after the merger have been encountering an unwarranted fee on their monthly statements.
After its price hike announcement, T-Mobile has been on the news over disgruntled customers. There have been reports that the customers planned to file an FCC complaint for the carrier’s violation of its Price Lock guarantee. After these reports surfaced, users shared a response that the Un-carrier sent them.
T-Mobile recently announced that selected plans will be getting a price hike. Some customers will be facing an increase of up to $5 per line per month. The company shared that this was because they are “adjusting prices to respond to rising costs.”
When T-Mobile unveiled its two new offerings under its Home Internet service, it also announced that it would start verifying the addresses of its existing customers. The Un-carrier planned to roll this out together with the new Away plan on May 8th. But it turns out that this will be pushed to a later date.
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