Business Phone Service in Lawrence, PA
Quality telephone service is essential to the success of your Lawrence, PA business. A customer's initial interaction with you and your business is often through a phone call. Ease of communication is one of the most important attributes a client will associate with your business, other than your name. An excellent phone service will facilitate your success by making it easy for your clients and colleagues to reach you and get the information they are after. On the other hand, a phone system that doesn't work well can drive away potential customers and give your business a poor reputation. When considering telephone service providers, you have the choice between traditional landline service and VoIP providers. Compare and find the best small business phone service at MyRatePlan.
How Does Business VoIP Service Work in Lawrence, PA?
VoIP is commonly used in favor of an analog phone service, and it stands for voice over Internet protocol. The technology for VoIP has been around for many years, but recently, it has become much more popular. After switching to VoIP, many business owners are ditching their traditional PSTN service. VoIP is a popular choice among small startups because it's affordable and satisfies the needs of most smaller businesses. The call quality available from VoIP is almost identical to analog phone service, but in most cases, it's much less expensive. When a call is made with a VoIP service, the call is sent through the Internet, and on the other end of the transmission, the call is reassembled from its digitized form, and the person on the other end can clearly understand the voice. However, before considering a VoIP business phone service, it's very important to have a high-speed Internet connection. MyRatePlan takes the guesswork out of checking the speed of an Internet connection, and it offers one of the best tools available for Internet speed testing.
Although VoIP and analog phone services deliver similar call quality, they function differently. The major difference between these two services is how the calls are transmitted. When a call is made with a PSTN service, it's transmitted through analog telephone lines. VoIP is different because it digitizes calls and passes them through the Internet. Most businesses in Lawrence, PA can save money by using a VoIP service because it's much cheaper to send and receive calls. A VoIP service also charges less money for international and long-distance calls, which can be quite expensive when made with an analog phone service. Some of the best VoIP services charge a flat rate for their services, which creates another opportunity to save money.
By getting business VoIP service in Lawrence, PA, business owners can get access to many useful features. Several of the top features offered by VoIP services are call forwarding, fax to email, caller ID and multiple extensions.
Most of the VoIP business phone providers in Lawrence, PA offer great features for businesses, and the size of the business doesn't matter. Some of the smallest companies start out with VoIP and don't need more than five lines, and many larger companies require hundreds of extensions and use VoIP.
How to Choose the Best Business VoIP Service Provider in Lawrence, PA
Most business VoIP providers in Lawrence, PA offer plans designed to accommodate businesses of all sizes. You could have a small company with only five lines, or a large corporation that uses thousands of extensions for multiple departments. There is a VoIP service that meets your business needs.
Still, having more than one provider from which to choose requires knowing how to choose what is best. The first thing you want to do is determine the type of telephone service your business needs. Answering questions such as the number of phone lines required and features used during the normal course of business are relevant to finding the best phone service provider.
If you plan to expand, you want a system that is scalable, whether you are adding a new location or increasing needs at your current one. Of course, you want to determine how much you can afford and whether you are receiving an introductory rate that expires in 6-12 months.
Next, you can use MyRatePlan to look at different offers from business VoIP providers in Lawrence, PA. Compare their services, prices and reputation for serving businesses in the area. Getting a good deal is great, but having a consistently working phone system is crucial to your business' success. A low rate is not good enough if the company does not have a positive track record for excellent customer service and being reliable.
What is Traditional Phone Service in Lawrence, PA?
With standard or "analog" phone services, calls make their way across the PSTN (public switched telephone network). This wired connection can be found all over the US and is composed of cables, satellites, cellular systems, and landlines. PSTN is the original telephone network, and its history spans almost a century.
Using an analog phone service costs more than VoIP, largely because PSTN hardware in Lawrence, PA (and throughout the US) is really old, cumbersome, and has to be regularly maintained. Analog communications are hard to transmit over great distances.
When long distance phone calls are made on an analog system, they will pause temporarily at specific places on its transmission path. Because they are "streamed" through machines that are managed by all sorts of different corporations, calls transmitted over a PSTN may be quite costly. Most of the machines originally designed to transport and pick up calls have been outdated by electronic systems, but the last quotient - the link between the client and the local phone company headquarters - still works on analog machinery.
PBX and Analog Phone Systems in Lawrence, PA
The majority of Lawrence, PA businesses will use a PBX, or private branch exchange, which allows different internal calling features like personal extensions or conference calls. This technology allows the organization of - and flow of - calls among internal and external users to your PBX, and improves the productivity of everyone as they're able to have their line.
A traditional PBX using traditional PSTN technology can be either located on your Lawrence, PA premises or it can be hosted remotely at some other location - but keep in mind that this kind of infrastructure has a huge price tag. The various pieces of equipment and technology required to consume a PBX at your business will start in the $1000 range and go up from there depending on the depth and breadth of your needs - while installation, configuration, and maintenance are additional to these original costs. This manual labor can be achieved by your in-house asset - should you have one capable of such things - or this work can be outsourced to a third-party professional, but these charge $100 per hour or more.
Another major drawback of traditional PBX systems is that the hardware involved can limit the amount of lines and extensions that are available - meaning that, as your business grows, you'll be looking at a significant amount of additional costs to purchase and then install, configure and maintain even more expensive hardware.
Like all physical hardware, PBX systems are likely to experience breakdowns or other system issues that can be costly to have repaired on an emergency schedule. They may also face obsolescence every few years and need to be replaced by better, more efficient systems.