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Problems or Questions about an Order or Rebate?

For fastest assistance with an order that you have placed, please review your confirmation e-mail or invoice and contact that retailer. is primarily an informational site; almost all purchases are made on the websites of our fulfillment partners. In most cases, we will have no details about your order or rebate. We've listed contact information for some of our main fulfillment partners at the bottom of this page.

Problems with an Existing Wireless Account?

Please contact your cell phone provider directly. has no way to assist with an account-specific question. For a listing of carriers and how to contact them, click here .

Have a Question about Buying Wireless Online?

For answers to some of the most common questions - click here . There is also a place on that page to ask us another question if we didn't answer yours.

Have a Question about Saving Money?

Our goal is to provide comprehensive, unbiased information to assist you in making the best purchase decision for YOUR unique needs. If you have a question about one of the household services we cover, e-mail us below. (Note: Wireless carriers vary by area; please include your zip code or city with your question about wireless service.)

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If you're interested in a partnership with MyRatePlan, e-mail us below.

Have Other Feedback?

Send other queries by filling out the contact form below.

Select Fulfillment Partner Contact Information

We work with a select number of partners --- for the quickest resolution to your issue, we encourage you to refer back to your purchase confirmation to contact the right one. If you need to e-mail us, please include the name the service is under, the approximate date of purchase, the carrier, phone(s) and plan you bought, and your zip code.


If you need to contact a specific wireless carrier directly - click here

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