Business Phone Service in Fairfax, VA
Quality telephone service is essential to the success of your Fairfax, VA business. A customer's initial interaction with you and your business is often through a phone call. Ease of communication is one of the most important attributes a client will associate with your business, other than your name. An excellent phone service will facilitate your success by making it easy for your clients and colleagues to reach you and get the information they are after. On the other hand, a phone system that doesn't work well can drive away potential customers and give your business a poor reputation. When considering telephone service providers, you have the choice between traditional landline service and VoIP providers. Compare and find the best small business phone service at MyRatePlan.
Understanding Business VoIP Telephone Service
Voice over Internet protocol, commonly called VoIP, is the latest phone service option for Fairfax, VA business customers who want an alternative to the analog phone lines. Although VoIP has been around for more than 10 years, it has become more prominent in recent years for more businesses.
Existing businesses are moving from traditional public switched telephone network (PSTN) service to VoIP. Newer companies, including startups, are using VoIP for business communications without experiencing traditional service options. In terms of service, the call quality is the same between a phone line and over the Internet. However, a strong business Internet connection ensures that the call quality remains reliable. One way to be sure is to use MyRatePlan's Internet Speed Test to check the current connection for VoIP support.
While the connection quality between PSTN and VoIP is very similar, there is one major difference in the way calls are carried. With PSTN service, an analog signal is the primary way calls are carried. With VoIP, business calls are digitized and transmitted through the Internet.
The latter is a money-saver since it is cheaper to send data through the Internet than it is with a traditional phone network. If long distance or international phone calls are a frequent part of your business, you will spend a lot less with VoIP service providers in Fairfax, VA.
Additionally, many providers offer flat rate packages. This offers additional savings with unlimited calls to specific destinations without per minute charges that come with traditional phone service. Another advantage to using VoIP service in your Fairfax, VA business is the many calling features that are suitable for business communications. You can access hundreds of advanced features.
Most business VoIP providers in Fairfax, VA offer plans designed to accommodate businesses of all sizes. You could have a small company with only five lines, or a large corporation that uses thousands of extensions for multiple departments. There is a VoIP service that meets your business needs.
Selecting The Best Business Phone Service Provider in Fairfax, VA
The VoIP industry is highly competitive. Although the broad menu of choices may seem overwhelming to you at times, it is possible to leverage the competitive nature of the market to your benefit.
The initial step for narrowing down your choice is determining exactly what your needs are. It is important to know the exact number of lines you will need and what features you need to make your business run smoothly on a daily basis. Your budget will also come into play so you'll need to know exactly what you can afford. Also, be mindful of your plans for future expansion and what phone services you will need when that expansion is completed.
Information about Fairfax, VA VoIP providers is readily available. Take the time to research their prices and the services that they offer. Get a feel for their reputation also. Keep in mind that your phone system is the heart of your company's communication infrastructure and that that infrastructure is only as good as the company you choose. You want to go with a company that has proven to be highly reliable and service-oriented.
How Does Traditional Business Phone Service Work?
Some businesses in Fairfax, VA still run on a traditional PSTN phone service, and it's useful to understand how this type of service works. When calls are made using a traditional phone service, the calls must be sent through a PSTN, which is short for public switched telephone network. The PSTN is a nationwide system, and it's made of mobile networks, telephone lines, satellites and cables. The public switched telephone network was created over 100 years ago, and it was the first public phone system.
When compared to a VoIP service, it can cost significantly more money to use a traditional telephone service in Fairfax, VA. The additional cost to use the PSTN is due to the massive size of the network, and the increased cost of maintaining the network. One of the major downsides of using the PSTN is the lack of reliability over long distances. Although a traditional phone service can work well for short distances, it has trouble sending call data across long distances.
A call that is made with the PSTN system must stop at several different parts of the network, and it must pass through equipment that is owned by different companies. The infrastructure is the major cost of using a PSTN, and the ongoing expenses needed to maintain the network keep the cost of traditional phone services high.
Analog Private Branch Exchange Systems
Many businesses have PBX systems that handle calls internally. This makes it possible to send calls to different phones depending on the extension. Analog PBX systems also facilitate voice mail, forwarding, conference calls and other sophisticated functions. They are popular among businesses that have multiple staff members with separate offices. A company can put the PBX equipment in its own building or pay a separate facility to host it.
The main downside of PSTN-based PBX systems in Fairfax, VA is that they cost considerable amounts of money. Most companies spend $1,000 or more when they buy the equipment. It can also be costly to set up this system and conduct the necessary maintenance. Some firms have employees with the appropriate expertise to perform these tasks. Others need to pay contractors who charge at least $100 per hour.
It often proves costly to upgrade analog PBX hardware. This may become necessary if a company hires more staff members or desires the latest technology. Most systems cap the number of extensions. Consequently, businesses must pay for expensive new equipment when they want to connect additional phones. Upgrades are sometimes complex, so installers need to have extensive technical expertise.
Private branch exchange systems occasionally malfunction or fail as they age. This can result in significant expenses when technicians need to replace or fix the equipment. Technical difficulties may also disrupt communications from time to time. Many of the above-mentioned problems can be avoided when companies opt to use business VoIP services instead of analog PBX systems.