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Business Phone Service in Charlotte, NC

If you own a business in Charlotte, NC, then you need business-grade phone service. Today, the phone is still the primary form of communication, and it's used by consumers to get in touch with your business. Since the phone is still the primary form of communication, it's very important to choose the right business phone service for your needs. An ideal service should be reliable, affordable and diverse. It should deliver all of the features needed to efficiently run a business. Before choosing a service, it's important to consider the different service providers and what they have to offer. The two main types of business phone services are analog and VoIP. To choose the right service, you must understand how these options work, and once you understand the basics, it will become much easier to compare business phone service providers in Charlotte, NC.


Best VoIP Providers in Charlotte, NC

Understanding Charlotte, NC Business VoIP Telephone Service

Voice over Internet protocol, commonly called VoIP, is the latest phone service option for Charlotte, NC business customers who want an alternative to the analog phone lines. Although VoIP has been around for more than 10 years, it has become more prominent in recent years for more businesses.

Existing businesses are moving from traditional public switched telephone network (PSTN) service to VoIP. Newer companies, including startups, are using VoIP for business communications without experiencing traditional service options. In terms of service, the call quality is the same between a phone line and over the Internet. However, a strong business Internet connection ensures that the call quality remains reliable. One way to be sure is to use MyRatePlan's Internet Speed Test to check the current connection for VoIP support.

While the connection quality between PSTN and VoIP is very similar, there is one major difference in the way calls are carried. With PSTN service, an analog signal is the primary way calls are carried. With VoIP, business calls are digitized and transmitted through the Internet.

The latter is a money-saver since it is cheaper to send data through the Internet than it is with a traditional phone network. If long distance or international phone calls are a frequent part of your business, you will spend a lot less with VoIP service providers in Charlotte, NC.

Additionally, many providers offer flat rate packages. This offers additional savings with unlimited calls to specific destinations without per minute charges that come with traditional phone service. Another advantage to using VoIP service in your Charlotte, NC business is the many calling features that are suitable for business communications. You can access hundreds of advanced features.

Most business VoIP providers in Charlotte, NC offer plans designed to accommodate businesses of all sizes. You could have a small company with only five lines, or a large corporation that uses thousands of extensions for multiple departments. There is a VoIP service that meets your business needs.

Compare VoIP Providers in Charlotte, NC

Picking The Best Phone Service for Your Charlotte, NC Business

Due to the rising popularity of commercial VoIP, you will find there are a lot of providers eager to nab your business. Even though this could complicate the selection process, it can also be a useful advantage.

To begin, give some thought to your company's communication needs. Try to determine things like which functions you'll need to use during the day, how many extensions you'll need to buy, whether you have plans to develop your organization further in the foreseeable future, and what your phone budget looks like.

Then you'll be prepared to check on the plans available from the myriad of company VoIP providers in Charlotte, NC. Take note of the packages they have available, their costs, and also the all-around trustworthiness of the provider. Using a functional phone service is an indispensable component in your business's success, so it's important to choose a provider with a favorable reputation for stability and fine customer support.

Find and compare business phone service providers in Charlotte, NC

How Does Traditional Business Phone Service Work in Charlotte, NC?

Some businesses in Charlotte, NC still run on a traditional PSTN phone service, and it's useful to understand how this type of service works. When calls are made using a traditional phone service, the calls must be sent through a PSTN, which is short for public switched telephone network. The PSTN is a nationwide system, and it's made of mobile networks, telephone lines, satellites and cables. The public switched telephone network was created over 100 years ago, and it was the first public phone system.

When compared to a VoIP service, it can cost significantly more money to use a traditional telephone service in Charlotte, NC. The additional cost to use the PSTN is due to the massive size of the network, and the increased cost of maintaining the network. One of the major downsides of using the PSTN is the lack of reliability over long distances. Although a traditional phone service can work well for short distances, it has trouble sending call data across long distances.

A call that is made with the PSTN system must stop at several different parts of the network, and it must pass through equipment that is owned by different companies. The infrastructure is the major cost of using a PSTN, and the ongoing expenses needed to maintain the network keep the cost of traditional phone services high.

Traditional PBX

PBX and Analog Phone Systems in Charlotte, NC

The majority of Charlotte, NC businesses will use a PBX, or private branch exchange, which allows different internal calling features like personal extensions or conference calls. This technology allows the organization of - and flow of - calls among internal and external users to your PBX, and improves the productivity of everyone as they're able to have their line.

A traditional PBX using traditional PSTN technology can be either located on your Charlotte, NC premises or it can be hosted remotely at some other location - but keep in mind that this kind of infrastructure has a huge price tag. The various pieces of equipment and technology required to consume a PBX at your business will start in the $1000 range and go up from there depending on the depth and breadth of your needs - while installation, configuration, and maintenance are additional to these original costs. This manual labor can be achieved by your in-house asset - should you have one capable of such things - or this work can be outsourced to a third-party professional, but these charge $100 per hour or more.

Another major drawback of traditional PBX systems is that the hardware involved can limit the amount of lines and extensions that are available - meaning that, as your business grows, you'll be looking at a significant amount of additional costs to purchase and then install, configure and maintain even more expensive hardware.

Like all physical hardware, PBX systems are likely to experience breakdowns or other system issues that can be costly to have repaired on an emergency schedule. They may also face obsolescence every few years and need to be replaced by better, more efficient systems.