IMPROVED HOUSTON CELLULAR WEB SITE ENDS RATE PLAN CONFUSION
HOUSTON, Dec. 6, 2000-November marks the unveiling of Houston Cellular's revamped Web site, redesigned to increase customer satisfaction and help put an end to wireless phone rate plan confusion.
The popular "Best Rate Plan for You" calculator, developed by MyRatePlan.com (www.myrateplan.com) has been enhanced and Houston Cellular is one of the first wireless companies to go live with this software on its Internet site. The software quickly guides a prospect to the best Houston Cellular plan by collecting specific inputs on how the consumer plans to use the phone. MyRatePlan.com's powerful CellCalc software performs in excess of 100 calculations on each Houston Cellular plan to come up with those plans that best fit the customer's exact needs.
"So many wireless phone customers are on the wrong rate plan and paying too much for service or not getting the service they need," said Cindy Hinebaugh, director of Customer Operations at Houston Cellular. "This software is the most sophisticated of its kind, furthering our commitment to customer satisfaction by helping customers ensure that they are on the best plan for their unique usage needs."
The new look of the Web site, modeled after the new store design, enhances Houston Cellular's image with a more consistent look and feel. Interactive features were added including a new section called "Manage Your Account," which allows customers to request modifications to their account, pay with E-bill, and request optional services. Also available is a Special Promotions section where customers can check on special events or offerings. In addition, a Press Room provides access to news releases, logos, media information, as well as current community relations information and a downloadable community event sponsorship form.
"The additions and enhancements have been designed to offer better service and convenience to our customers and we hope that they will make the Web site their first stop when looking for information," said Hinebaugh.
Since 1985, Houston Cellular has been a leading provider of wireless service in Houston and was the first local carrier to launch a digital wireless network. Houston Cellular delivers service virtually nationwide, and with various worldwide partnerships, wireless service in 90 other countries. For further information regarding company products and services, call 713-444-4444 or visit the company's Web site at www.houstoncellular.com.
BellSouth Wireless Services companies, BellSouth Mobility (BMI), BellSouth Mobility DCS and American Cellular Communications Corporation (ACC), provide wireless communications services to more than 5.9 million customers in 11 states. BMI serves customers in seven Southeastern states. BellSouth Mobility DCS provides service in North Carolina, South Carolina, eastern Tennessee and coastal Georgia. ACC operates Houston Cellular in Texas and Cellular One in Indiana. BellSouth Wireless Services is a division of Cingular Wireless, a joint venture of BellSouth Corporation (NYSE: BLS) and SBC (NYSE: SBC). Visit us on the Web www.bellsouth.com/wireless.