Business Phone Service in Lehigh Valley, PA
Despite the surge of smartphones, social media app, people still look for a telephone number when they want to contact a business. To ensure you maintain connection with current and potential customers, choosing the right telephone service provider for your Lehigh Valley, PA business should be a priority. It is extremely beneficial to have a phone service that keeps you connected the old fashioned way. Because this is such an important part of customer contact, you want a service that is not only affordable and reliable, but you also need one that provides all the features you need to incorporate into your business. Compare the best small business phone service providers in Lehigh Valley, PA at MyRatePlan below.
What is Business VoIP Phone Service?
An alternative to traditional landline service, VoIP has become increasingly popular with new businesses as well as older companies that switch after realizing how VoIP can increase productivity and reduce operating costs. Although the technology is over ten years old now, it initially suffered from poor call quality due to limits in broadband technology. That issue is no longer a concern due to the widespread deployment of superior broadband networks, and adaptation of VoIP is expanding rapidly. VoIP now offers the same call quality as analog phone service while providing more features at a better price. VoIP works by sending voice calls over the internet rather than through traditional analog telephone lines, so it is important that you have a fast and reliable business internet connection available. To see if your internet connection in Lehigh Valley, PA will support VoIP service, use the MyRatePlan internet speed test.
PSTN refers to traditional landline service, where voice calls sent through analog lines are routed through switches to other telephones. VoIP works differently, by turning voice calls into packets of data and transferring them over high-speed broadband lines. Transmitting voice calls over the internet costs less since analog lines are archaic and require constant maintenance, while broadband lines are already in use to provide internet service and the network is continually expanding and improving. Since PSTN service infrastructure is more expensive to maintain than broadband, analog telephone providers must charge for services and features that are often free with a VoIP plan. VoIP customers typically spend much less on features such as long distance than PSTN users and are not charged by the minute.
VoIP service providers offer plans tailored to businesses of all sizes and provide essential features like voicemail and call waiting, as well as advanced productivity features including automated line attendants and remote access. Whether your business needs a few lines or you need several thousand, VoIP providers in Lehigh Valley, PA can meet your requirements and help to increase the efficiency and profitability of your business.
How to Pick the Right VoIP Service Provider in Lehigh Valley, PA
The increase in popularity of VoIP services among many business users has led to the emergence of many VoIP service providers. There is increased competition because of more service providers. It is unfortunate that it can take you a lot of time before deciding the best service provider for your business. However, you can use this to your advantage.
First, you have to determine the needs of your telephone service. You need to ask yourself questions like what feature you will regularly be using, how many lines will you require, do you plan to expand your business in the future, and what prices can you afford for the VoIP phone service.
After evaluating your business, you can check out the many Lehigh Valley, PA VoIP business providers and their offers. Moreover, do not forget to look at their type of services, their prices, and the overall reputation of the company from consumer reviews. You should always remember that a good working phone system is vital to the success of your business. Therefore, always settle for the service provider that has the most positive consumer reviews and the best track record of reliability.
What is Traditional Business Phone Service?
Traditionally, companies use analog phones and communicate via the public switched telephone network. This system transmits voice and fax communications throughout the country. It consists of both underground and aboveground copper wires. Satellites also play an important role by transmitting long-distance calls from one region to another. The service provides high-quality sound and continues to function in most electrical outages.
This system has remained in place for more than 100 years. It was available before any other telephone service in Lehigh Valley, PA. Businesses generally pay more to communicate via the PSTN, especially if they also need high-speed Internet access. This is primarily true because the system has a lot of infrastructure that needs to be maintained regularly. Phone companies must add this cost to the monthly bill.
While local calls remain quite inexpensive, it can be costly to contact people in other counties, states or nations. Communications may pass through multiple facilities on the way to their destinations. Different telecom networks may own various infrastructure that is involved in this process, and they need to be paid to maintain the equipment. This often results in expensive long-distance calling for Lehigh Valley, PA businesses. VoIP is recommended over traditional business phone service.
PBX and Analog Phone Systems
The majority of Lehigh Valley, PA businesses will use a PBX, or private branch exchange, which allows different internal calling features like personal extensions or conference calls. This technology allows the organization of - and flow of - calls among internal and external users to your PBX, and improves the productivity of everyone as they're able to have their line.
A traditional PBX using traditional PSTN technology can be either located on your Lehigh Valley, PA premises or it can be hosted remotely at some other location - but keep in mind that this kind of infrastructure has a huge price tag. The various pieces of equipment and technology required to consume a PBX at your business will start in the $1000 range and go up from there depending on the depth and breadth of your needs - while installation, configuration, and maintenance are additional to these original costs. This manual labor can be achieved by your in-house asset - should you have one capable of such things - or this work can be outsourced to a third-party professional, but these charge $100 per hour or more.
Another major drawback of traditional PBX systems is that the hardware involved can limit the amount of lines and extensions that are available - meaning that, as your business grows, you'll be looking at a significant amount of additional costs to purchase and then install, configure and maintain even more expensive hardware.
Like all physical hardware, PBX systems are likely to experience breakdowns or other system issues that can be costly to have repaired on an emergency schedule. They may also face obsolescence every few years and need to be replaced by better, more efficient systems.